OpManager를 Freshservice 경고 관리와 통합하기

{
          "resource": "$displayName",
          "metric_name":  "$MonitorField(monitorName)",
           "severity" :  "$stringseverity",
           "message":  "$message",
          "category":  "$category",
           "event_type":   "$eventType",
           "entity": "$entity",
           "timestamp": "$strModTime",
          "value":  "$lastPolledValue",
          "ip_address":  "$DeviceField(ipAddress)",
           "device_type":  "$DeviceField(type)"
}

7. 헤더 이름을 "Authorization"으로 하여 새 요청 헤더를 추가하고 Freshservice 통합에서 인증 키를 헤더 값에 복사합니다.

8. 자체 기준을 설정합니다.

9. 장치를 선택합니다.

10. 시간 창, 지연 트리거 및 반복 트리거를 구성합니다.

11. "테스트 경고"를 클릭하여 통합을 테스트합니다. 이것은 Freshservice에 테스트 경고를 보내야 합니다.

12. 위의 변경 사항을 저장하고 닫습니다.

13. OpManager는 Freshservice에 경고를 보내고 자동으로 해결할 수 있어야 합니다.

# This will send a REST api request to Freshservice AMS module.
# metric_name, resource and entity combination forms the business key of the alert.
# amsAuthKey has to be replaced with the value copied from Freshservice
# amsURL: has to be replaced with the endpoint URL copied from Freshservice
 
#input parameters from Webhook/script action
Param(
  [string]$resource,
  [string]$metric_name,
  [string]$severity,
  [string]$message,
  [string]$category,
  [string]$event_type,
  [string]$entity,
  [string]$value,
  [string]$ip_address,
  [string]$timestamp,
  [string]$device_type,
  [string]$amsURL = "https://testbyruban.alerts.freshcmdb.com/integrations/53545/alerts?auth-key=eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo1MTMzLCJzX2lkIjoxMCwidHMiOjE2Njc4ODA2NDAuMzM2MDYzNH0.PAmVagJHLMiewkaBsjmoypKPIzVhOOGxC2J4r2kR3k0"
)
try {
  Write-Host "FS:Starting..."
 
  if ($metric_name -eq '') {
    $metric_name = $entity
  }
 
  Write-Host "FS:After check..."
 
  #RestAPI headers
  $AuthHeader = @{
    "Content-Type"  = "application/json";
  }
 
  Write-Host "FS:After header construction..."
 
  #payload construction
  $jsondata = @{
    resource    = $resource;
    metric_name = $metric_name;
    severity    = $severity;
    message     = $message;
    category    = $category;
    event_type  = $event_type;
    entity      = $entity;
    value       = $value;
    ip_address  = $ip_address;
    timestamp   = $timestamp;
    device_type = $device_type;
    description = $message;
  }
 
  Write-Host "FS:After payload construction..."
 
  #remove empty keys
  ($jsondata.GetEnumerator() | ? { -not $_.Value }) | % { $jsondata.Remove($_.Name) }
 
  Write-Host "FS:After removing empty entities..."
 
  #convert to json object
  $Body = ConvertTo-Json $jsondata
  Write-Host $Body
 
  #To Fix UnauthorizedAccess due to TLS protocol version
  [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls -bor [Net.SecurityProtocolType]::Tls11 -bor [Net.SecurityProtocolType]::Tls12
 
  # Freshservice AMS restapi call
  Invoke-RestMethod -Method Post -Uri $amsURL -Headers $AuthHeader -Body $Body;
  exit 0;
}
Catch {
  $ErrorMessage = $_.Exception.Message
  Write-Host "Error: " $ErrorMessage
}