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FAQ
Freshcaller FAQ
78 frequently asked questions and answers
Call Monitoring
How to use call metrics?
How do I know how much I spend on every call?
Why is my call metrics page showing incorrect information?
Account Setup
How does Freshcaller pricing work?
Is there any user guide which can be shared?
How do I cancel my Freshcaller account?
What is the difference between agent and admin access? Will Freshcaller appear differently for both these roles?
What are the various roles in Freshcaller and how do they differ?
Can one Freshcaller account have multiple admins?
How many contacts and companies can I store in Freshcaller?
Can I edit customer, team and agent information at any time?
Can I change agent availability status from the live dashboard?
How do I change my Freshcaller URL?
Why is my Freshcaller account suspended?
How can I import my existing contacts into Freshcaller?
Billing and Plans
What are the different features/options available in call queue?
How to increase agent seat quantity in Freshcaller?
Is there any limitation on the number of agents and teams I can add?
How do I get a particular feature that is present in another plan?
What are the Freshcaller features available only on request?
How do I switch to a higher or lower Freshcaller plan?
I want to change my Freshcaller plan. What will be the changes to the billing?
Call Management
If I am available on mobile, will the calls be recorded?
Why does the availability status set to 'On Mobile' switch to 'Offline'?
Why do my outbound calls get dropped?
Why can't I see 'On Mobile' availability option?
Why am I unable to make or receive calls?
Why do I get calls from the number +266696687?
How to change your number while making outbound calls?
Can I forward my incoming calls to my personal mobile number?
What is the difference between abandoned and no-answer calls?
Troubleshooting
Why can’t an agent change their availability status from ‘Offline’?
How do I know I have a slow internet connection?
Why does the widget say connecting for a long time when agents receive a call?
Why does my call hang up after a few seconds?
Why does my Call sound garbled?
How to improve my call quality?
Why do my customers hear a busy tone when they call?
Why is a particular agent not receiving any calls?
Why am I not able to make outgoing calls to some regions?
Profile Settings
How do I login to my Freshcaller account?
How do I reset my password?
How do I edit my email address in Freshcaller?
How to block a number?
How to make an incoming phone call ring on both speakers and headphones?
Number Management
How many phone numbers can I buy?
How many countries can I buy a local number from?
Can I start using the phone number immediately once purchased?
Why should I buy a local number over a toll-free number?
Does the area code of my phone number has to match my business address?
How do I buy vanity numbers?
Can I port my existing phone numbers into Freshcaller?
Can I port my phone number out of Freshcaller?
Can I use one phone number for all teams?
Are there pre-recorded messages or greetings we can choose from?
Can I set up multiple call actions for a single phone number?
Why was my number porting request to Freshcaller rejected?
How can I port my Google Voice number to Freshcaller?
How to port a Canadian number?
How do I set up a blank message?
Why are my calls going to voicemail without ringing?
What are the countries in which Freshcaller provides phone numbers?
Call Workflows
Can I manually assign calls from important customers on priority to available agents?
Why am I unable to see some call queue?
How many levels of queue interactions does Freshcaller support?
What is maximum wait queue time and how do I change it?
Why do I receive a mail saying "Your call flow setup is incomplete!"?
Integrations
How to add or remove access to Freshcaller agents in Freshdesk?
How do I view my call history page from Freshdesk?
Mobile App
Why am I unable to make outbound calls in the mobile app?
Trial FAQs
What is the duration of Freshcaller trial?
What happens to my phone number after the trial expires?
Can I purchase phone numbers and make calls during my trial?
Can I switch between the pricing plans during the trial period?
Can I use all the functionalities and features in Freshcaller during the free trial?
I need help setting up my Freshcaller account. Will someone help me?
I require a detailed Freshcaller demo, whom should I approach?
Why do my calls end after a couple of minutes?